Support Services

Making IT awesome by providing exceptional customer service and IT support with our dedicated support team, allowing you to focus on your core business.

We believe in adding value to your business and we do this by providing exceptional customer service and support.
In today’s business and IT environment it is no longer enough to provide a break-fix support. To stay on top and reduce risk of downtime, businesses need providers who are proactive and look after their interests. At TP Links, we anticipate your needs and continuously monitor service levels to ensure you are always up and running.

Facilitations

  • Incident Management: We have standard protocols on resolving incidents with clear escalation points depending on severity.
  •  Monitoring Support: We monitor your IT environment and infrastructure and proactively identify potential threats and incidents
  •  Consultant on Call: Our specialist can help you with non-incident calls including application setup and configuration.
  •  Service Level Management: Effective support requires effective Service Level Agreement (SLA) and the management of those agreed service levels. We provide regular reporting against KPIs.
  •  Service Desk integration: We offer standardised processes and procedures to streamline the integration of your service desk.
  •  Secure Best Trend Customer Portal: Easy and seamless logging of incidents.

Benefits

  • Reduce downtime
  •  Reduce overheads and expenses
  •  Timely response and problem resolution
  •  Work with professionally trained IT specialist

Maintenance

  • Sentinel Proactive Services:TPLinks adopts business continuity methodologies for maintaining service, consistency and recoverability of critical business functions in the event of a disaster.
  • Ad-Hoc Services: Our customers have access to our IT resource pool to fulfill Ad-hoc short and long term resource gaps in their IT environment for planned or unplanned IT skill shortage. This includes our onsite IT support Australia wide.
  • Temporary Resource: We believe that IT managers deserve their hard earned holidays. From covering holidays to unplanned skill shortages, you can rely on us to find you the right person at the right time.

Benefits

  • Flexible support options
  •  Access to Nationwide IT support
  •  Get the right skills at the right time
  •  Ensure business continuity